Shipping Policy
Every Shapes Wardrobe parcel is sent fully tracked with Australia Post or NZ Post, and delivery is always free. This page walks you through what happens between checkout and your doorstep.
Delivery area
We ship to Australia and New Zealand. Parcels to Australian addresses go with Australia Post; parcels to New Zealand addresses go with NZ Post.
Packing your order
Orders are packed within 1–2 business days, Monday to Friday. Weekends and public holidays don't count towards that. Orders placed before 6:00 PM AEST join that day's packing queue; orders placed later start on the next business day. Around sales, please allow an extra day or so.
Delivery times
After the carrier's first scan, delivery takes 4–8 business days. Together with packing, most parcels arrive within 5–10 business days of your order.
- Packing: 1–2 business days
- Transit with Australia Post / NZ Post: 4–8 business days
- Order to delivery: 5–10 business days
- Daily cut-off: 6:00 PM AEST
These are the timeframes most orders follow, not guaranteed dates. Severe weather, carrier strikes and busy seasons can add time.
Shipping cost
Free on every order. There is no minimum spend, no rural surcharge and no delivery fee at checkout.
Tracking
We email you a tracking link as soon as Australia Post or NZ Post scans your parcel. It can take a few business days before the first scan appears; that is normal. You can also follow your parcel on our Track Your Order page.
Orders in more than one parcel
If you order several pieces, they may be packed separately and arrive on different days. You are never charged extra when that happens.
Delivery addresses
Our carriers deliver to street addresses only. We are unable to ship to PO Boxes, parcel lockers or military addresses (APO/FPO/DPO). Remote postcodes and rural New Zealand routes can take longer than the timeframes above.
Delayed, lost or damaged parcels
Has your tracking not moved for 10 business days, or did your parcel arrive crushed or opened? Email your order number to info@shapeswardrobe.com or call +61 2 3820 5353 and we will open an enquiry with the carrier. If the parcel cannot be found, you choose between a replacement and a full refund.
Parcels sent back to us
If a parcel is returned to us because the address was incomplete or it was not collected from the post office, we will contact you to send it again. If the address you entered was incorrect, a second postage charge may apply.
Returns
Something not right? Our Return & Refund Policy explains the 30-day return window, who pays return postage and how quickly refunds are processed. For anything else, our Contact page reaches us directly.
Duties and taxes
Our prices include all tax due in Australia and New Zealand. There is nothing extra to pay when your parcel arrives.
Updates to this policy
We update this page whenever our carriers or delivery times change. Last revised: 3 October 2026. The version published when you place your order is the one that applies.
Contact details
Store name: Shapes Wardrobe
Company name: ATTOH COMMERCE LTD
Company address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Company nr.: 17242162
Phone: +61 2 3820 5353
Email: info@shapeswardrobe.com
Monday to Friday | 9:00 AM – 6:00 PM (AEST)
Monday to Friday | 11:00 AM – 8:00 PM (NZST)
Saturday and Sunday | Closed
We answer every message within 24 hours on business days.