Return & Refund Policy
Bought something that doesn't work for you? It happens. Here is how returns work at Shapes Wardrobe: simple steps and no restocking fees.
Waiting for a delivery rather than returning one? Our Shipping Policy covers packing and delivery times, and Track Your Order shows where your parcel is with Australia Post or NZ Post.
Your consumer rights
Under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, you are entitled to a repair, replacement or refund when an item arrives faulty, damaged, not as described or not fit for purpose. This policy does not limit those rights, and they do not end after 30 days.
30-day return window
You have 30 days from the day your order is delivered to let us know you would like to return something. After day 30 we can no longer accept change-of-mind returns.
Condition of returns
Items must be unworn and unwashed, with the tags still attached and in their original packaging. Please include a note with your order number in the parcel so we can match your return quickly.
Items we cannot accept
Underwear and socks once the packaging has been opened, swimwear once the hygiene seal has been removed, items made or altered to your specification, items marked final sale, and anything worn, washed or damaged after delivery. Faulty items are the exception and are always covered.
Return postage
Change of mind: you pay the postage to send the item back. That is the only cost. We never charge restocking or handling fees.
Faulty, damaged or wrong item: we pay the return postage and refund or replace the item in full, so you are never out of pocket.
When we made a mistake
Email a photo and your order number to info@shapeswardrobe.com. We cover the return postage and replace the item or refund you in full, whichever you prefer. If the problem is a major failure under Australian or New Zealand consumer law, you choose the remedy.
Starting a return
Email info@shapeswardrobe.com with your order number and the items you are returning, or use our Contact page. We will reply with return instructions. Please wait for them before you post anything; parcels sent without notice are hard to trace and easily lost.
Return address
Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China.
Cancelling an order
You can cancel an order within 30 minutes of placing it for a full refund. Just email us straight away. After 30 minutes your order is already being packed, and the return process above applies once it has arrived.
Refunds
We inspect returns when they arrive and refund approved returns to your original payment method within 10 business days. Refunds are made in the currency you paid in (AUD). How quickly the money appears on your statement depends on your bank.
Exchanges and store credit
Need a different size? The fastest option is to return the item and place a new order. Would you rather keep the value for later? Ask for store credit: we email it to you and you can use it on anything in the store.
Returning part of a discounted order
If you return part of an order that received a discount, such as Stack & Save, the discount is recalculated on the items you keep and your refund is adjusted accordingly.
Undeliverable parcels
If Australia Post or NZ Post returns a parcel to us as undeliverable, we will contact you to send it again. A second postage charge may apply if the address provided was incorrect.
Updates to this policy
We update this policy when our process changes. Last revised: 3 October 2026. The version published when you place your order applies to that order.
Contact details
Store name: Shapes Wardrobe
Company name: ATTOH COMMERCE LTD
Company address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Company nr.: 17242162
Phone: +61 2 3820 5353
Email: info@shapeswardrobe.com
Monday to Friday | 9:00 AM – 6:00 PM (AEST)
Monday to Friday | 11:00 AM – 8:00 PM (NZST)
Saturday and Sunday | Closed
We answer every message within 24 hours on business days.