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DOES SHAPES WARDROBE ACCEPT RETURNS OR EXCHANGES?
Yes. But only for store credit. Please read the description and measurements carefully BEFORE purchasing, as we do not accept returns.
Your satisfaction is important to us - we will gladly process a return for store credit if you are not satisfied with your item(s) within 14 days of receiving your order. Please note that any items such as bodysuits, intimates or bathing suits are final sale will not be eligible for a return. A return will not be processed for any items that appear worn, stained, or damaged, and your package will be sent back to you. We take pride in sending our customer's pieces with the utmost quality, and we ask that we receive all returns in the same condition.
YOU MUST BE APPROVED FOR AN RETURN BEFORE SENDING BACK YOUR PURCHASE OR THE ITEMS WILL BE SENT BACK TO YOU. PLEASE EMAIL US AT RETURNS@SHAPESWARDROBE.COM WITH YOUR ORDER NUMBER INCLUDED AND THE ITEM YOU WOULD LIKE TO RETURN. IF YOUR PURCHASE EXCEEDS 14 DAYS WE WILL NOT BE ABLE TO PROCESS YOUR RETURN.
RETURNS/EXCHANGES TAKE 3 WEEKS TO PROCESS. CUSTOMER PAYS FOR ALL SHIPPING FEES & MUST INCLUDE TRACKING INFO TO RETURNED PACKAGE.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received or return will be denied and sent back.